Effective communication isn’t just about speaking clearly—it’s about truly listening and asking the right questions. In “The Art of 2-Way Dialogue,” participants will explore the foundational skills that turn everyday conversations into meaningful, productive exchanges.

This dynamic, interactive training focuses on active listening and intentional questioning—the two essential components of authentic dialogue. Through guided practice, role-playing, and group discussion, attendees will learn how to create space for open, respectful communication, foster trust, and drive better outcomes in both personal and professional interactions.

Whether you’re leading a team, serving clients, or collaborating with peers, this course will elevate your ability to connect, understand, and respond thoughtfully.

This interactive workshop is designed for those who have the difficult task of delivering sensitive messages or conducting courageous conversations. Participants will leave this workshop with a strategy to prepare for and conduct these conversations, techniques to manage emotional reactions, and a concrete plan on how to approach and have their next difficult conversation whether it’s with an employee, a boss, a co-worker, customer or vendor.

Many managers stumble when providing feedback to others for several different reasons. They often have good intentions but are not able to deliver feedback that is clear and specific while motivating the employee into positive action. In this full-day workshop, participants practice delivering different types of feedback in a positive and productive way.  They leave knowing how to effectively provide positive and constructive feedback that empowers their employees to make necessary changes to enhance performance.

Whether emailing a colleague, client, supplier or supervisor, it is critical to communicate  effectively and professionally with various audiences to ensure clarity, understanding and timely action. This interactive, 4-hour course will elevate participants’ emails by providing tools and techniques to help them craft meaningful subject lines, construct clear and concise messages, maintain professionalism and avoid mistakes.

Whether you are a leader or an individual contributor, communication skills are continually rated one of the most, if not the most, important skill in the workplace. This workshop includes the importance of verbal and non-verbal communication, conveying a clear, concise message, actively listening and closing the communication loop.

Assertiveness is a vital communication skill that empowers individuals to express themselves confidently and respectfully—without passivity or aggression. In Speaking Up: A Lesson in Assertiveness, participants will learn practical tools to navigate difficult conversations, advocate for their needs, and set healthy boundaries in both professional and personal settings.

Whether you’re looking to increase your self-confidence, communicate more effectively, or improve workplace relationships, this session provides a safe, supportive environment to build and refine your assertiveness skills.

This interactive workshop is designed for those who have the difficult task of communicating in high stakes or stressful environments. Participants will leave this workshop with tools and strategies to regulate their emotions, structure their thoughts and communicate their message confidently.

So much goes into effective communication. Once you have mastered the basics of effective communication, this next level provides you with more practice of adapting your communication style to others. Participants leave this workshop able to act and speak more objectively and empathetically. They are able to identify and express their observations, feelings and needs more positively, with less judgement and inference.

We all know that eating healthy, getting enough sleep, and exercising help us to cope with stress, but who has time for that? The continuous demands of our jobs, hectic schedules and everyday lives keep us on the stress hamster wheel. We try to suppress the stress to make it through another day and tell ourselves we’ll deal with it later. But then later comes and it’s the same story. Our health, relationships and sanity suffer because, instead of effectively dealing with our stress, we continue to try to power through it. 

In this interactive workshop we will review techniques that help leaders effectively and mindfully navigate the stress of our everyday lives. Learners will leave with tools to help acknowledge their stress, shift unproductive mindsets that ignite stress and decompress in the moment so they can regain focus, balance, and momentum to move forward more quickly and consciously.

By combining the personalized insights of DiSC^® with active emotional intelligence development, participants discover an agile approach to workplace interactions and learn to navigate outside their comfort zone, empowering them to meet the demands of any situation. Learners will discover their EQ strengths, recognize their EQ potential, and commit to customized strategies for building agility. The result is an emotionally intelligent workforce that can support your thriving agile culture. 

*Pre-Requisite – DiSC Agile EQ Assessment

The Everything DiSC Agile EQ Profile provides participants with valuable insights that help them explore the concept of emotional intelligence and take an agile approach to workplace interactions. In this personalized, 26-page profile, participants will discover their DiSC style, learn about the instinctive mindsets that shape their responses and interactions, recognize opportunities to stretch beyond what comes naturally to them, and gain actionable strategies to become more agile in their approach to social and emotional situations.

Recognizing and respecting cultural differences in today’s workplace is vital for any organization’s success and growth. In order to sustain an engaged and high performing culture, employees need to be aware and sensitive to each other’s needs and values so they can effectively communicate and collaborate. This training provides participants with an understanding of workplace respect, diversity and inclusion, as well as the various biases that can trigger conflict and tension. Participants leave with tools and strategies on how to create more of an understanding for one another, how to see the value in different cultures and ultimately, work better together.

Slow or poor decision-making results in lost time, resources and money. Yet, many managers do not have a solid strategy for making or tracking their decisions. This workshop equips managers with the necessary tools and techniques to make sound, not hasty, decisions in an appropriate amount of time. Participants leave with an effective process for making decisions, a strategy for overcoming procrastinating and feeling “stuck” along with best practices for tracking their decisions to ensure learning and future success.

When was the last time you evaluated your thinking and reflected on your decision-making process? In this workshop learners will review critical thinking, what can get in the way of critically thinking and ways to overcome those obstacles. They will reflect on their own critical thinking and decision-making processes and be introduced to various decision-making frameworks. Learners will learn how to identify the decisions they can make more quickly and the ones that they need to slow down to speed up for. They will gain understanding that some decisions can be automated and quick, while others need to be made with limited information and may need to be adjusted along the way during times of uncertainty. Finally, learners will apply their learnings to decisions they make so they can make more conscious and effective decisions leading to better outcomes.

By combining the personalized insights of DiSC^® with the proven science of cognitive behavioral theory, this application helps each participant effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Rather than focus on a step-by- step process for conflict resolution, participants gain personalized techniques to curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results. 

This workshop helps employees deepen their understanding of self and others in conflict, recognize destructive behaviors, and explore techniques to redirect destructive behaviors into more productive responses 

*Pre-Requisite –Productive Conflict Assessment

The Everything DiSC Productive Conflict Profile helps participants improve self-awareness around conflict behaviors. In this 22-page profile, participants will explore the destructive and productive conflict behaviors of each DiSC style, learn how to manage their responses to conflict situations, and gain personalized communication strategies when engaging in productive conflict with colleagues.

This 4-hour in-person workshop is designed to give leaders tools and strategies to move forward from mistakes and failure faster and more effectively. They will gain insight into their personal failure fear traps and learn mechanisms to regain focus and move forward utilizing Appreciative Inquiry along with a Growth Mindset. Leaders will leave with an Action Plan to implement immediately back on the job when faced with the fear of failure.

The Five Behaviors® Personal Development solution teaches individuals to become better teammates by integrating Patrick Lencioni’s model at the organizational level. The goal is to completely redefine teamwork and collaboration. Personal Development was designed specifically to work for individuals; participants do not all need to be part of the same team. Rather, participants can carry the takeaways of this program from one team to the next, enabling a culture of teamwork. Learners at all levels of an organization can benefit from this program and adopt its powerful principles, shape behaviors, and create a common language that empowers people to rewrite what it means to work together.

The Five Behaviors Personal Development course delivers personalized and tangible insights for each learner, empowering them to make a lasting, authentic personal change to increase teamwork.

*Pre-Requisite – Five Behaviors Individual Assessment 

The Five Behaviors offers adaptive, research-validated testing through a personality assessment.  After taking the assessment, participants receive a precise, personalized profile that deepens their understanding of self, work style, and others in their organization.

A true leader does not lead with his or her title or authority. True influence is built off of trust and consistency. This workshop helps participants discover and practice the personal and interpersonal skills needed to become a person of influence, while helping them become aware of their own actions and impact on others.

Intended for individual contributors or first-time supervisors, this workshop allows employees to discover their own DiSC® style: recognize the priorities, motivators, and stress triggers that shape their workplace experience. They will also explore other styles to better understand the differences and similarities among the DiSC styles. Learners will be able to identify strategies to make more meaningful connections with colleagues of various styles and work more effectively to reduce tension, solve problems, and contribute positively to their organizations

*Pre-Requisite –Everything DiSC Workplace Assessment

The Everything DiSC Workplace Profile provides participants with valuable insights that unlock engagement and inspire effective collaboration. In this personalized, 20-page profile, participants will explore the priorities that drive their behavior, learn what comes naturally and what might be challenging when interacting with others, and gain actionable strategies to strengthen their interpersonal interactions at all levels in the workplace.

Being present in a fast-paced, ever-changing environment is a challenge for all leaders and managers no matter how long they’ve been in their roles. Managers have numerous demands paced on them and can lose focus on what really matters. This course provides participants with tools and techniques to be more present in the moment, conscious of their actions, aware of the impact they have on others and how to handle stressful situations. As a result, managers create and maintain a more positive working environment, make better decisions and are all-around more effective and productive leaders.

Why doesn’t anyone want to be held accountable? How do you create accountability in the workplace? How do you sustain accountability in the workplace? These are just a few of the topics discussed in this workshop. Participants leave this program having an action plan on how to create an accountable work environment, including specific things they themselves can do to be a more accountable, effective leader.

Many times our own assumptions and perceptions are what lead to misinterpretations and conflicts in the workplace. This workshop is designed to help participants become aware of their own biases, perspectives and assumptions that lead their perceptions. They learn techniques and strategies to minimize these misunderstandings and resolve conflicts that arise due to our own assumptions misconceptions.

Presenting your message and gaining buy-in can be much more intimidating in front of large audiences than it is one-on-one. This workshop helps participants overcome their fears with public speaking while creating effective messages and communicating clearly and confidently.

What is a manager’s most valuable possession at work? Time! If you ask them, there is never enough of it. A common request is that they just need more of it. However, it really comes down to how they are organizing, prioritizing, and utilizing their time. This session teaches effective tips and techniques to make the most out of their day so they are productive and not feeling stressed or overwhelmed.

Exceptional service is paramount when dealing with both internal and external clients. In this interactive course participants will learn what it means to deliver service that exceeds expectations, how to effectively identify and respond to clients’ needs and concerns and how to make the client feel heard and assured. Participants will leave knowing how to handle challenging situations in a professional manner and ensure the customer leaves wanting to return again and again. Throughout the training participants realize how important internal service is to providing exceptional service to the external customer.

In this interactive workshop sales associates learn about their DiSC Style and how to effectively adapt
to their customers’ preferences and expectations— regardless of the customer’s unique buying style. The experience is sales-specific with in-depth information, including tips, strategies, and action plans to help salespeople become more effective. This workshop can be customized to include your organization’s service + selling model and include specific selling scenarios and practice unique to your industry. 

*Pre-Requisite –DiSC Sales Assessment

The Everything DiSC Sales Profile helps participants better understand themselves, their customers, and their relationships. In this 23-page profile, participants explore their own sales style and how their strengths and challenges influence their selling behaviors. They’ll also learn to recognize the behaviors unique to each buying style and gain strategies to adapt their sales style to meet the needs of their customers, improving their effectiveness and success.

Trainers are leaders too. They influence and inspire your teams every day and have the ability to make a significant contribution and impact on your organization. Yet, many companies do not invest in properly developing their trainers. Most trainers are promoted into their roles because they are good at the technical skill, but are never taught how to properly educate and develop others or training materials. 

This training builds the trainer’s tool box with knowledge and skills to make them an effective trainer.  Trainers will learn how to bring learning to life by making it engaging and interactive, while ensuring learning transfers into increased job performance and business results. 

In addition to the one-day class, a second class can be added where trainers develop their program design skills to ensure their learning programs are results-driven, learner-focused and  action-oriented.

There are so many benefits to a professional and respectful work environment starting with employee engagement and leading to overall productivity and results. This workshop is designed to help participants understand the importance of a professional and respectful work environment, the elements and behaviors that contribute to a positive workplace and how to sustain a positive place where everyone looks forward to working together.

One of the biggest time-wasters is meetings. Whether it’s having too many of them or just not being purposeful and productive, ineffective meetings can waste valuable time and resources.  This workshop teaches managers the necessary skills to plan and facilitate effective, productive meetings that result in action and accountability.